@misc{rfc6231,
    series =    {Request for Comments},
    number =    6231,
    howpublished =  {RFC 6231},
    publisher = {RFC Editor},
    doi =       {10.17487/RFC6231},
    url =       {https://www.rfc-editor.org/info/rfc6231},
    author =    {Chris Boulton and Scott McGlashan and Tim J. Melanchuk},
    title =     {{An Interactive Voice Response (IVR) Control Package for the Media Control Channel Framework}},
    pagetotal = 134,
    year =      2011,
    month =     may,
    abstract =  {This document defines a Media Control Channel Framework Package for Interactive Voice Response (IVR) dialog interaction on media connections and conferences. The package defines dialog management request elements for preparing, starting, and terminating dialog interactions, as well as associated responses and notifications. Dialog interactions are specified in a dialog language. This package defines a lightweight IVR dialog language (supporting prompt playback, runtime controls, Dual-Tone Multi-Frequency (DTMF) collection, and media recording) and allows other dialog languages to be used. The package also defines elements for auditing package capabilities and IVR dialogs. {[}STANDARDS-TRACK{]}},
}