An Interactive Voice Response (IVR) Control Package for the Media Control Channel Framework
RFC 6231
Document | Type |
RFC - Proposed Standard
(May 2011; Errata)
Updated by RFC 6623
|
|
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Authors | Chris Boulton , Scott McGlashan , Tim Melanchuk | ||
Last updated | 2020-01-21 | ||
Stream | IETF | ||
Formats | plain text html pdf htmlized with errata bibtex | ||
Reviews | |||
Stream | WG state | WG Document | |
Document shepherd | No shepherd assigned | ||
IESG | IESG state | RFC 6231 (Proposed Standard) | |
Action Holders |
(None)
|
||
Consensus Boilerplate | Unknown | ||
Telechat date | |||
Responsible AD | Robert Sparks | ||
Send notices to | (None) |
Internet Engineering Task Force (IETF) S. McGlashan Request for Comments: 6231 Hewlett-Packard Category: Standards Track T. Melanchuk ISSN: 2070-1721 Rainwillow C. Boulton NS-Technologies May 2011 An Interactive Voice Response (IVR) Control Package for the Media Control Channel Framework Abstract This document defines a Media Control Channel Framework Package for Interactive Voice Response (IVR) dialog interaction on media connections and conferences. The package defines dialog management request elements for preparing, starting, and terminating dialog interactions, as well as associated responses and notifications. Dialog interactions are specified in a dialog language. This package defines a lightweight IVR dialog language (supporting prompt playback, runtime controls, Dual-Tone Multi-Frequency (DTMF) collection, and media recording) and allows other dialog languages to be used. The package also defines elements for auditing package capabilities and IVR dialogs. Status of This Memo This is an Internet Standards Track document. This document is a product of the Internet Engineering Task Force (IETF). It represents the consensus of the IETF community. It has received public review and has been approved for publication by the Internet Engineering Steering Group (IESG). Further information on Internet Standards is available in Section 2 of RFC 5741. Information about the current status of this document, any errata, and how to provide feedback on it may be obtained at http://www.rfc-editor.org/info/rfc6231. Copyright Notice Copyright (c) 2011 IETF Trust and the persons identified as the document authors. All rights reserved. This document is subject to BCP 78 and the IETF Trust's Legal Provisions Relating to IETF Documents (http://trustee.ietf.org/license-info) in effect on the date of McGlashan, et al. Standards Track [Page 1] RFC 6231 IVR Control Package May 2011 publication of this document. Please review these documents carefully, as they describe your rights and restrictions with respect to this document. Code Components extracted from this document must include Simplified BSD License text as described in Section 4.e of the Trust Legal Provisions and are provided without warranty as described in the Simplified BSD License. This document may contain material from IETF Documents or IETF Contributions published or made publicly available before November 10, 2008. The person(s) controlling the copyright in some of this material may not have granted the IETF Trust the right to allow modifications of such material outside the IETF Standards Process. Without obtaining an adequate license from the person(s) controlling the copyright in such materials, this document may not be modified outside the IETF Standards Process, and derivative works of it may not be created outside the IETF Standards Process, except to format it for publication as an RFC or to translate it into languages other than English. Table of Contents 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5 2. Conventions and Terminology . . . . . . . . . . . . . . . . . 8 3. Control Package Definition . . . . . . . . . . . . . . . . . 9 3.1. Control Package Name . . . . . . . . . . . . . . . . . . 9 3.2. Framework Message Usage . . . . . . . . . . . . . . . . . 9 3.3. Common XML Support . . . . . . . . . . . . . . . . . . . 10 3.4. CONTROL Message Body . . . . . . . . . . . . . . . . . . 10 3.5. REPORT Message Body . . . . . . . . . . . . . . . . . . . 10 3.6. Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 11 3.7. Examples . . . . . . . . . . . . . . . . . . . . . . . . 11 4. Element Definitions . . . . . . . . . . . . . . . . . . . . . 11 4.1. <mscivr> . . . . . . . . . . . . . . . . . . . . . . . . 12 4.2. Dialog Management Elements . . . . . . . . . . . . . . . 14 4.2.1. <dialogprepare> . . . . . . . . . . . . . . . . . . . 18 4.2.2. <dialogstart> . . . . . . . . . . . . . . . . . . . . 20 4.2.2.1. <subscribe> . . . . . . . . . . . . . . . . . . . 24 4.2.2.1.1. <dtmfsub> . . . . . . . . . . . . . . . . . . 25 4.2.2.2. <stream> . . . . . . . . . . . . . . . . . . . . 26 4.2.2.2.1. <region> . . . . . . . . . . . . . . . . . . 27 4.2.2.2.2. <priority> . . . . . . . . . . . . . . . . . 27 4.2.3. <dialogterminate> . . . . . . . . . . . . . . . . . . 28Show full document text