INTERNET-DRAFT Marc Linsner
Intended Status: Informational Cisco Systems
Expires: July 28, 2014 Philip Eardley
Trevor Burbridge
BT
Frode Sorensen
NPT
January 24, 2014
Large-Scale Broadband Measurement Use Cases
draft-ietf-lmap-use-cases-02
Abstract
Measuring broadband performance on a large scale is important for
network diagnostics by providers and users, as well as for public
policy. To conduct such measurements, user networks gather data
instructed by a measurement controller, and then upload the
measurement results to a designated measurement server. Understanding
the various scenarios and users of measuring broadband performance is
essential to development of the framework, information model and
protocol. The details of the measurement metrics themselves are
beyond the scope of this document.
Status of this Memo
This Internet-Draft is submitted to IETF in full conformance with the
provisions of BCP 78 and BCP 79.
Internet-Drafts are working documents of the Internet Engineering
Task Force (IETF), its areas, and its working groups. Note that
other groups may also distribute working documents as
Internet-Drafts.
Internet-Drafts are draft documents valid for a maximum of six months
and may be updated, replaced, or obsoleted by other documents at any
time. It is inappropriate to use Internet-Drafts as reference
material or to cite them other than as "work in progress."
The list of current Internet-Drafts can be accessed at
http://www.ietf.org/1id-abstracts.html
The list of Internet-Draft Shadow Directories can be accessed at
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Copyright and License Notice
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Table of Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1 Terminology . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Use Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Internet Service Provider (ISP) Use Case . . . . . . . . . . 3
2.2 Regulators . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.3 Implementation options . . . . . . . . . . . . . . . . . . . 5
3 Details of ISP Use Case . . . . . . . . . . . . . . . . . . . . 7
3.1 Understanding the quality experienced by customers . . . . . 7
3.2 Understanding the impact and operation of new devices and
technology . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.3 Design and planning . . . . . . . . . . . . . . . . . . . . 8
3.4 Identifying, isolating and fixing network problems . . . . . 9
4 Details of Regulator Use Case . . . . . . . . . . . . . . . . . 10
4.1 Promoting competition through transparency . . . . . . . . . 10
4.2 Promoting broadband deployment . . . . . . . . . . . . . . . 11
4.3 Monitoring "net neutrality" . . . . . . . . . . . . . . . . 12
5 Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6 Security Considerations . . . . . . . . . . . . . . . . . . . . 14
7 IANA Considerations . . . . . . . . . . . . . . . . . . . . . . 14
Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Normative References . . . . . . . . . . . . . . . . . . . . . . . 15
Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . . . 16
1 Introduction
This document describes some use cases for the Large-scale
Measurement of Broadband Performance (LMAP), in particular use cases
for ISPs and regulators.
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1.1 Terminology
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
"SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this
document are to be interpreted as described in RFC 2119 [RFC2119].
2 Use Cases
The LMAP architecture utilizes metrics for instructions on how to
execute a particular measurement. Although layer 2 specific metrics
can and will be defined, from the LMAP perspective, there is no
difference between fixed service and mobile (cellular) service used
for Internet access. Hence, like measurements will take place on
both fixed and mobile networks. Fixed services, commonly known as
"Last Mile" include technologies like DSL, Cable, and Carrier
Ethernet. Mobile services include all those advertised as 2G, 3G,
4G, and LTE. A metric defined to measure over-the-top services will
execute similarly on all layer 2 technologies. The LMAP architecture
covers networks utilizing both IPv4 and IPv6.
2.1 Internet Service Provider (ISP) Use Case
An ISP, or indeed another network operator, needs to understand the
performance of their networks, the performance of the suppliers
(downstream and upstream networks), the performance of services, and
the impact that such performance has on the experience of their
customers. In addition they may also desire visibility of their
competitor's networks and services in order to be able to benchmark
and improve their own offerings. Largely the processes that ISPs
operate (which are based on network measurement) include:
o Identifying, isolating and fixing problems in the network,
services or with CPE and end user equipment. Such problems may be
common to a point in the network topology (e.g. a single
exchange), common to a vendor or equipment type (e.g. line card or
home gateway) or unique to a single user line (e.g. copper
access). Part of this process may also be helping users understand
whether the problem exists in their home network or with an over-
the-top service instead of with their BB product.
o Design and planning. Through identifying the end user experience
the ISP can design and plan their network to ensure specified
levels of user experience. Services may be moved closer to end
users, services upgraded, the impact of QoS assessed or more
capacity deployed at certain locations. SLAs may be defined at
network or product boundaries.
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o Understanding the quality experienced by customers. Alongside
benchmarking competitors, gaining better insight into the user's
service through a sample panel of the operator's own customers.
The end-to-end perspective matters, across home /enterprise
networks, peering points, CDNs etc.
o Understanding the impact and operation of new devices and
technology. As a new product is deployed, or a new technology
introduced into the network, it is essential that its operation
and impact on other services is measured. This also helps to
quantify the advantage that the new technology is bringing and
support the business case for larger roll-out.
2.2 Regulators
Regulators in jurisdictions around the world are responding to
consumers' adoption of Internet access services for traditional
telecommunications and media services by promoting competition among
providers of electronic communications, to ensure that users derive
maximum benefit in terms of choice, price, and quality.
Some jurisdictions have responded to a need for greater information
about Internet access service performance in the development of
regulatory policies and approaches for broadband technologies by
developing large-scale measurement programs. Programs such as the
U.S. Federal Communications Commission's Measuring Broadband America,
European Commission's Quality of Broadband Services in the EU reports
and a growing list of other programs employ a diverse set of
operational and technical approaches to gathering data to perform
analysis and reporting on diverse aspects of broadband performance.
While each jurisdiction responds to distinct consumer, industry, and
regulatory concerns, much commonality exists in the need to produce
datasets that are able to compare multiple Internet access service
providers, diverse technical solutions, geographic and regional
distributions, and marketed and provisioned levels and combinations
of broadband Internet access services. In some jurisdictions, the
role of measuring is provided by a measurement provider.
Measurement providers measure network performance from users towards
multiple content and application providers, included dedicated test
measurement servers, to show a performance of the actual Internet
access service provided by different ISPs. Users need to know the
performance that are achieving from their own ISP. In addition, they
need to know the performance of other ISPs of same location as
background information for selecting their ISP. Measurement providers
will provide measurement results with associated measurement methods
and measurement metrics.
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From a consumer perspective, the differentiation between fixed and
mobile (cellular) Internet access services is blurring as the
applications used are very similar. Hence, regulators are measuring
both fixed and mobile Internet access services.
Regulators role in the development and enforcement of broadband
Internet access service policies also require that the measurement
approaches meet a high level of verifiability, accuracy and provider-
independence to support valid and meaningful comparisons of Internet
access service performance
LMAP standards could answer regulators shared needs by providing
scalable, cost-effective, scientifically robust solutions to the
measurement and collection of broadband Internet access service
performance information.
2.3 Implementation options
There are several ways of implementing a measurement system. The
choice may be influenced by the details of the particular use case
and what the most important criteria are for the regulator, ISP or
third party operating the measurement system.
One way involves a special hardware device that is connected directly
to the home gateway. The devices are deployed to a carefully selected
panel of end users and they perform measurements according to a
defined schedule. The schedule can run throughout the day, to allow
continuous assessment of the network. Careful design ensures that
measurements do not detrimentally impact the home user experience or
corrupt the results by testing when the user is also using the
broadband line. The system is therefore tightly controlled by the
operator of the measurement system. One advantage of this approach is
that it is possible to get reliable benchmarks for the performance of
a network with only a few devices. One disadvantage is that it would
be expensive to deploy hardware devices on a mass scale sufficient to
understand the performance of the network at the granularity of a
single broadband user.
Another approach involves implementing the measurement capability as
a webpage or an "app" that end users are encouraged to download onto
their mobile phone or computing device. Measurements are triggered by
the end user, for example the user interface may have a button to
"test my broadband now". Compared with the previous approach, the
system is much more loosely controlled, as the panel of end users and
the schedule of tests are determined by the end users themselves
rather than the measurement system. It would be easier to get large-
scale, however it is harder to get comparable benchmarks as the
measurements are affected by the home network and also the population
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is self-selecting and so potentially biased towards those who think
they have a problem. This could be alleviated by stimulating
widespread downloading of the app and careful post-processing of the
results to reduce biases.
There are several other possibilities. For example, as a variant on
the first approach, the measurement capability could be implemented
as software embedded in the home gateway, which would make it more
viable to have the capability on every user line. As a variant on the
second approach, the end user could initiate measurements in response
to a request from the measurement system.
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3 Details of ISP Use Case
3.1 Understanding the quality experienced by customers
Operators want to understand the quality of experience (QoE) of their
broadband customers. The understanding can be gained through a
"panel", i.e., a measurement probe is deployed to a few 100 or 1000
of its customers. The panel needs to be a representative sample for
each of the operator's technologies (FTTP, FTTC, ADSL...) and
broadband options (80Mb/s, 20Mb/s, basic...), ~100 probes for each.
The operator would like the end-to-end view of the service, rather
than (say) just the access portion. So as well as simple network
statistics like speed and loss rates they want to understand what the
service feels like to the customer. This involves relating the pure
network parameters to something like a 'mean opinion score' which
will be service dependent (for instance web browsing QoE is largely
determined by latency above a few Mb/s).
An operator will also want compound metrics such as "reliability",
which might involve packet loss, DNS failures, re-training of the
line, video streaming under-runs etc.
The operator really wants to understand the end-to-end service
experience. However, the home network (Ethernet, wifi, powerline) is
highly variable and outside its control. To date, operators (and
regulators) have instead measured performance from the home gateway.
However, mobile operators clearly must include the wireless link in
the measurement.
Active measurements are the most obvious approach, i.e., special
measurement traffic is sent by - and to - the probe. In order not to
degrade the service of the customer, the measurement data should only
be sent when the user is silent, and it shouldn't reduce the
customer's data allowance. The other approach is passive measurements
on the customer's ordinary traffic; the advantage is that it measures
what the customer actually does, but it creates extra variability
(different traffic mixes give different results) and especially it
raises privacy concerns.
From an operator's viewpoint, understanding customers better enables
it to offer better services. Also, simple metrics can be more easily
understood by senior managers who make investment decisions and by
sales and marketing.
3.2 Understanding the impact and operation of new devices and technology
Another type of measurement is to test new capabilities and services
before they are rolled out. For example, the operator may want to:
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check whether a customer can be upgraded to a new broadband option;
understand the impact of IPv6 before it makes it available to its
customers (will v6 packets get through, what will the latency be to
major websites, what transition mechanisms will be most is
appropriate?); check whether a new capability can be signaled using
TCP options (how often it will be blocked by a middlebox? - along the
lines of some existing experiments) [Extend TCP]; investigate a
quality of service mechanism (eg checking whether Diffserv markings
are respected on some path); and so on.
3.3 Design and planning
Operators can use large scale measurements to help with their network
planning - proactive activities to improve the network.
For example, by probing from several different vantage points the
operator can see that a particular group of customers has performance
below that expected during peak hours, which should help capacity
planning. Naturally operators already have tools to help this - a
network element reports its individual utilisation (and perhaps other
parameters). However, making measurements across a path rather than
at a point may make it easier to understand the network. There may
also be parameters like bufferbloat that aren't currently reported by
equipment and/or that are intrinsically path metrics.
With better information, capacity planning and network design can be
more effective. Such planning typically uses simulations to emulate
the measured performance of the current network and understand the
likely impact of new capacity and potential changes to the topology.
It may also be possible to run stress tests for risk analysis, for
example 'if whizzy new application (or device) becomes popular, which
parts of my network would struggle, what would be the impact on other
services and how many customers would be affected'. What-if
simulations could help quantify the advantage that a new technology
brings and support the business case for larger roll-out. This
approach should allow good results with measurements from a limited
panel of customers.
Another example is that the operator may want to monitor performance
where there is a service level agreement. This could be with its own
customers, especially enterprises may have an SLA. The operator can
proactively spot when the service is degrading near to the SLA limit,
and get information that will enable more informed conversations with
the customer at contract renewal.
An operator may also want to monitor the performance of its
suppliers, to check whether they meet their SLA or to compare two
suppliers if it is dual-sourcing. This could include its transit
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operator, CDNs, peering, video source, local network provider (for a
global operator in countries where it doesn't have its own network),
even the whole network for a virtual operator.
Through a better understanding of its own network and its suppliers,
the operator should be able to focus investment more effectively - in
the right place at the right time with the right technology.
3.4 Identifying, isolating and fixing network problems
Operators can use large scale measurements to help identify a fault
more rapidly and decide how to solve it.
Operators already have Test and Diagnostic tools, where a network
element reports some problem or failure to a management system.
However, many issues are not caused by a point failure but something
wider and so will trigger too many alarms, whilst other issues will
cause degradation rather than failure and so not trigger any alarm.
Large scale measurements can help provide a more nuanced view that
helps network management to identify and fix problems more rapidly
and accurately. The network management tools may use simulations to
emulate the network and so help identify a fault and assess possible
solutions.
One example was described in [IETF85-Plenary]. The operator was
running a measurement panel for reasons discussed in sub use case #1.
It was noticed that the performance of some lines had unexpectedly
degraded. This led to a detailed (off-line) investigation which
discovered that a particular home gateway upgrade had caused a
(mistaken!) drop in line rate.
Another example is that occasionally some internal network management
event (like re-routing) can be customer-affecting (of course this is
unusual). This affects a whole group of customers, for instance those
on the same DSLAM. Understanding this will help an operator fix the
fault more rapidly and/or allow the affected customers to be informed
what's happening and/or request them to re-set their home hub
(required to cure some conditions). More accurate information enables
the operator to reassure customers and take more rapid and effective
action to cure the problem.
There may also be problems unique to a single user line (e.g. copper
access) that need to be identified.
Often customers experience poor broadband due to problems in the home
network - the ISP's network is fine. For example they may have moved
too far away from their wireless access point. Perhaps 80% of
customer calls about fixed BB problems are due to in-home wireless
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issues. These issues are expensive and frustrating for an operator,
as they are extremely hard to diagnose and solve. The operator would
like to narrow down whether the problem is in the home (with the home
network or edge device or home gateway), in the operator's network,
or with an over-the-top service. The operator would like two
capabilities. Firstly, self-help tools that customers use to improve
their own service or understand its performance better, for example
to re-position their devices for better wifi coverage. Secondly, on-
demand tests that can the operator can run instantly - so the call
centre person answering the phone (or e-chat) could trigger a test
and get the result whilst the customer is still on-line session.
4 Details of Regulator Use Case
4.1 Promoting competition through transparency
Competition plays a vital role in regulation of the electronic
communications markets. For competition to successfully discipline
operators' behavior in the interests of their customers, end users
must be fully aware of the characteristics of the ISPs' access
offers. In some jurisdictions regulators mandate transparent
information made available about service offers.
End users need effective transparency to be able to make informed
choices throughout the different stages of their relationship with
ISPs, when selecting Internet access service offers, and when
considering switching service offer within an ISP or to an
alternative ISP. Quality information about service offers could
include speed, delay, and jitter. Regulators can publish such
information to facilitate end users' choice of service provider and
offer. It may also help content, application, service and device
providers develop their Internet offerings.
The published information needs to be:
o Accurate - the measurement results must be correct and not
influenced by errors or side effects. The results should be
reproducible and consistent over time.
o Comparable - common metrics should be used across different
ISPs and service offerings so that measurement results can be
compared.
o Meaningful - the metrics used for measurements need to reflect
what end users value about their broadband Internet access service
o Reliable - the number and distribution of measurement agents,
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and the statistical processing of the raw measurement raw data,
needs to be appropriate
A set of measurement parameters and associated measurement methods
are used over time, e.g. speed, delay, and jitter. Then the
measurement raw data are collected and go through statistical post-
processing before the results can be published in an Internet access
service quality index to facilitate end users' choice of service
provider and offer.
The regulator can also promote competition through transparency by
encouraging end users to monitor the performance of their own
broadband Internet access service. They might use this information to
check that the performance meets that specified in their contract or
to understand whether their current subscription is the most
appropriate.
4.2 Promoting broadband deployment
Governments sometimes set strategic goals for high-speed broadband
penetration as an important component of the economic, cultural and
social development of the society. To evaluate the effect of the
stimulated growth over time, broadband Internet access take-up and
penetration of high-speed access can be monitored through measurement
campaigns.
An example of such an initiative is the "Digital Agenda for Europe"
which was adopted in 2010, to achieve universal broadband access. The
goal is to achieve by 2020, access for all Europeans to Internet
access speeds of 30 Mbps or above, and 50% or more of European
households subscribing to Internet connections above 100 Mbps.
To monitor actual broadband Internet access performance in a specific
country or a region, extensive measurement campaigns are needed. A
panel can be built based on operators and packages in the market,
spread over urban, suburban and rural areas. Probes can then be
distributed to the participants of the campaign.
Periodic tests running on the probes can for example measure actual
speed at peak and off-peak hours, but also other detailed quality
metrics like delay and jitter. Collected data goes afterwards through
statistical analysis, deriving estimates for the whole population
which can then be presented and published regularly.
Using a harmonized or standardised measurement methodology, or even a
common quality measurement platform, measurement results could also
be used for benchmarking of providers and/or countries.
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4.3 Monitoring "net neutrality"
Regulatory approaches related to net neutrality and the open Internet
has been introduced in some jurisdictions. Examples of such are the
Internet policy as outlined by the FCC Preserving the Open Internet
Report and Order [FCC R&O] and the Body of European Regulators for
Electronic Communications Guidelines for quality of service [BEREC
Guidelines]. The exact definitions and requirements vary from one
jurisdiction to another; the comments below provide some hints about
the potential role of measurements.
Net neutrality regulations do not necessarily require every packet to
be treated equally. Typically they allow "reasonable" traffic
management (for example if there is exceptional congestion) and allow
"specialized services" in parallel to, but separate from, ordinary
Internet access (for example for facilities-based IPTV). A regulator
may want to monitor such practices as input to the regulatory
evaluation. However, these concepts are evolving and differ across
jurisdictions, so measurement results should be assessed with
caution.
A regulator could monitor departures from application agnosticism
such as blocking or throttling of traffic from specific applications,
and preferential treatment of specific applications. A measurement
system could send, or passively monitor, application-specific traffic
and then measure in detail the transfer of the different packets.
Whilst it is relatively easy to measure port blocking, it is a
research topic how to detect other types of differentiated treatment.
The paper, "Glasnost: Enabling End Users to Detect Traffic
Differentiation" [M-Labs NSDI 2010] and follow-on tool "Glasnost"
[Glasnost] are examples of work in this area.
A regulator could also monitor the performance of the broadband
service over time, to try and detect if the specialized service is
provided at the expense of the Internet access service. Comparison
between ISPs or between different countries may also be relevant for
this kind of evaluation.
5 Conclusions
Large-scale measurements of broadband performance are useful for both
network operators and regulators. Network operators would like to use
measurements to help them better understand the quality experienced
by their customers, identify problems in the network and design
network improvements. Regulators would like to use measurements to
help promote competition between network operators, stimulate the
growth of broadband access and monitor 'net neutrality'. There are
other use cases that are not the focus of the initial LMAP charter
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(although it is expected that the mechanisms developed would be
readily applied), for example end users would like to use
measurements to help identify problems in their home network and to
monitor the performance of their broadband provider.
From consideration of the various use cases, several common themes
emerge whilst there are also some detailed differences. These
characteristics guide the development of LMAP's framework,
information model and protocol.
A measurement capability is needed across a wide number of
heterogeneous environments. Tests may be needed in the home network,
in the ISP's network or beyond; they may be measuring a fixed or
wireless network; they measure just the access network or across
several networks, at least some of which are not operated by the
measurement provider.
There is a role for both standardized and non-standardized
measurements. For example, a regulator would like to publish
standardized performance metrics for all network operators, whilst an
ISP may need their own tests to understand some feature special to
their network. Most use cases need active measurements, which create
and measure specific test traffic, but some need passive measurements
of the end user's traffic.
Regardless of the tests being operated, there needs to be a way to
demand or schedule the tests. Most use cases need a regular schedule
of measurements, but sometimes ad hoc testing is needed, for example
for troubleshooting. It needs to be ensured that measurements do not
affect the user experience and are not affected by user traffic
(unless desired). In addition there needs to be a common way to
collect the results. Standardization of this control and reporting
functionality allows the operator of a measurement system to buy the
various components from different vendors.
After the measurements results are collected, they need to be
understood and analyzed. Often it is sufficient to measure only a
small subset of end users, but per-line fault diagnosis requires the
ability to test every individual line. Analysis requires accurate
definition and understanding of where the test points are, as well as
contextual information about the topology, line, product and the
subscriber's contract. The actual analysis of results is beyond the
scope of LMAP, as is the key challenge of how to integrate the
measurement system into a network operator's existing tools for
diagnostics and network planning.
Finally the test data, along with any associated network, product or
subscriber contract data is commercial or private information and
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needs to be protected.
6 Security Considerations
This informational document provides an overview of the use cases for
LMAP and so does not, in itself, raise any security issues.
The framework document [framework] discusses the potential security,
privacy (data protection) and business sensitivity issues that LMAP
raises. The main threats are:
1. a malicious party that gains control of Measurement Agents to
launch DoS attacks at a target, or to alter (perhaps subtly)
Measurement Tasks in order to compromise the end user's privacy,
the business confidentiality of the network, or the accuracy of
the measurement system.
2. a malicious party that intercepts or corrupts the Measurement
Results &/or other information about the Subscriber, for similar
nefarious purposes.
3. a malicious party that uses fingerprinting techniques to
identify individual end users, even from anonymized data
4. a measurement system that does not obtain the end user's
informed consent, or fails to specify a specific purpose in the
consent, or uses the collected information for secondary uses
beyond those specified.
5. a measurement system that is vague about who is the "data
controller": the party legally responsible for privacy (data
protection).
The [framework] also considers some potential mitigations of these
issues. They will need to be considered by an LMAP protocol and
more generally by any measurement system.
7 IANA Considerations
None
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Contributors
The information in this document is partially derived from text
written by the following contributors:
James Miller jamesmilleresquire@gmail.com
Rachel Huang rachel.huang@huawei.com
Normative References
[RFC2119] Bradner, S., "Key words for use in RFCs to Indicate
Requirement Levels", BCP 14, RFC 2119, March 1997.
[IETF85-Plenary] Crawford, S., "Large-Scale Active Measurement of
Broadband Networks",
http://www.ietf.org/proceedings/85/slides/slides-85-iesg-
opsandtech-7.pdf 'example' from slide 18
[Extend TCP] Michio Honda, Yoshifumi Nishida, Costin Raiciu, Adam
Greenhalgh, Mark Handley and Hideyuki Tokuda. "Is it Still
Possible to Extend TCP?" Proc. ACM Internet Measurement
Conference (IMC), November 2011, Berlin, Germany.
http://www.ietf.org/proceedings/82/slides/IRTF-1.pdf
[framework] Eardley, P., Morton, A., Bagnulo, M., Burbridge, T.,
Aitken, P., Akhter, A. "A framework for large-scale
measurement platforms (LMAP)",
http://datatracker.ietf.org/doc/draft-ietf-lmap-framework/
[FCC R&O] United States Federal Communications Commission, 10-201,
"Preserving the Open Internet, Broadband Industries
Practices, Report and Order",
http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-10-
201A1.pdf
[BEREC Guidelines] Body of European Regulators for Electronic
Communications, "BEREC Guidelines for quality of service
in the scope of net neutrality",
http://berec.europa.eu/eng/document_register/
subject_matter/berec/download/0/1101-berec-guidelines-for-
quality-of-service-_0.pdf
Linsner, et al. Expires July 28, 2014 [Page 15]
INTERNET DRAFT LMAP Use Cases January 25, 2014
[M-Labs NSDI 2010] M-Lab, "Glasnost: Enabling End Users to Detect
Traffic Differentiation",
http://www.measurementlab.net/download/AMIfv945ljiJXzG-
fgUrZSTu2hs1xRl5Oh-rpGQMWL305BNQh-
BSq5oBoYU4a7zqXOvrztpJhK9gwk5unOe-fOzj4X-vOQz_HRrnYU-
aFd0rv332RDReRfOYkJuagysstN3GZ__lQHTS8_UHJTWkrwyqIUjffVeDxQ/
[Glasnost] M-Lab tool "Glasnost", http://mlab-live.appspot.com/tools/
glasnost
Authors' Addresses
Marc Linsner
Cisco Systems, Inc.
Marco Island, FL
USA
EMail: mlinsner@cisco.com
Philip Eardley
BT
B54 Room 77, Adastral Park, Martlesham
Ipswich, IP5 3RE
UK
Email: philip.eardley@bt.com
Trevor Burbridge
BT
B54 Room 77, Adastral Park, Martlesham
Ipswich, IP5 3RE
UK
Email: trevor.burbridge@bt.com
Frode Sorensen
Norwegian Post and Telecommunications Authority (NPT)
Lillesand
Norway
Email: frode.sorensen@npt.no
Linsner, et al. Expires July 28, 2014 [Page 16]
